Driver Install Fails on Windows XP with '#E033 Error 5: Access Is Denied' in setupapi.log

This issue only affects some customers working on IT-managed company computers running Windows XP and is related to custom security policy settings. This should not happen on a standard install of Windows XP.

Do not attempt this solution unless the description here matches the log file "C:\Windows\setupapi.log." This only applies to Windows XP.

Make sure you have seen the details in the general purpose article here: The Software Will Not Install or Run Properly

Check if the driver install for all Saleae products is failing and the setupapi.log file contains these lines:

  • "#E008 Setting registry value HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\svchost\WudfServiceGroup"

  • "#E033 Error 5: Access is denied"

  • "#E065 Parsing AddReg section [WudfSvcRegistry] in "c:\6da69e39dcd652f0f13cc7d549b9\wudfupdate.inf" failed. Error 5: Access is denied"

  • "#E033 Error 5: Access is denied". Then the issue is most likely a missing registry key. Please try adding a key: "WudfServiceGroup"

at the location:

  • "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\svchost\"

And retry the driver installation. If you continue to have trouble, please contact support.

trello ID: 57215db3431c8e4632ffefac

trello data: 1646111573